The Vivly Living aftercare experience

At Vivly Living, we know that buying a home is just the beginning of an exciting journey. From the moment you get your keys, our team is here to support you and ensure that your home is everything you dreamed it would be. Through comprehensive aftercare services and ongoing support, we go above and beyond to make your move smooth and simple.

From managing snags to listening to customer feedback, Vivly Living is committed to making homeownership as stress-free as it can be. Here’s a look at how we make sure you feel at home from day one - and each day after that.

Aftercare services at Vivly Living

It is no secret that moving into a new home can be overwhelming, which is why our aftercare service is designed to make it as smooth as possible. From the very start, we’re here to address any needs that might arise, whether that’s a small snag or something that needs urgent attention. Our online snagging portal makes it easy for you to log any concerns. You can simply add photos, descriptions and updates directly through the portal, and we’ll take care of the rest.

Within the first 28 days of living in your new home, we will respond to urgent queries immediately and aim to resolve them as quickly as possible. To minimise disruption and help you settle in quickly, any issues that arise after the 28-day mark will be resolved in one go, through a visit scheduled by one of our team.

Behind the scenes, you’ll find our aftercare team, comprised of Aftercare Coordinator, Lindsey Atkinson, and Conrad Fennel (Contracts Manager). Lindsey heads up the team, ensuring every homeowner’s needs are met, while Conrad arranges contractors and manages repairs. Together, they work tirelessly to keep your home in perfect condition.

Sometimes things don’t go exactly as planned, and issues can arise even in the best-built homes. While we hope that there won’t be any, we aim to resolve issues as swiftly as possible. Your comfort and peace of mind are our top priorities.

For urgent out-of-hours concerns, we have a dedicated team on hand. Simply call our emergency team on 01484 823999 and we’ll be round to help as soon as possible.

We know that problems do arise, but rest assured that when they do, we’ll be there to fix things quickly and efficiently.

Ongoing support beyond move-in

Our service doesn’t stop the minute you finish your unpacking - we’re here to ensure that you’re confident and comfortable in your new home.

One of the ways we do this is by offering a home demo seven days before your move-in date. During this, the site manager and Lindsey will walk you through your new home and show you how everything works, from the shower and boiler to the kitchen appliances. We want you to feel fully at home when you move in, and there’s nothing more annoying than faffing around with the thermostat for the first month!

After you’ve settled in, we’ll check in with you again at the 28-day mark to make sure everything is going smoothly. After that, we’re on hand for the next two years to help with any issues that might arise.

Listening to your feedback

We’re always looking for ways to improve, which is why we place a huge emphasis on listening to our homeowners. Your feedback is invaluable to us, and it helps shape the way we provide our aftercare services. To do this, we’ve introduced a new digital survey system, which you’ll receive through your letterbox 28 days after you’ve moved in. Just scan the QR code on the postcard and share your experience with us!

We want to hear from you because your feedback helps us refine our services and ensure that we’re meeting your expectations. We take every comment on board and use it to consistently improve.

At Vivly Living, it’s simple: we build homes with heart. Our goal is to ensure that our homeowners are happy and confident in their new home, and your input helps us to do just that.

Our promise to you

At Vivly Living, our promise is that we will make your homeownership experience as seamless and enjoyable as possible. Everything we do is designed with you in mind, from our aftercare services to our focus on customer satisfaction.

So, if you’re considering Vivly Living for your next home, remember that you’re choosing to live your dream supported by a team that truly cares. Let us take care of the details so you can focus on what really matters – enjoying your wonderful new home and the life that comes with it.

If you want to find out more, speak to our Customer Experience team on 01484 599454 or pop along to one of our Customer Experience Hubs to see our fantastic developments for yourself.Life is for living. Home is for living. Vivly Living for life.